SIAM Benefits

Service integration and management (SIAM) is a management methodology that is growing in popularity in today's complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:

  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved IT services through the use of proven best practice processes
  • Access to better resources and skills
  • Manage multiple supplier effectively
  • Achieving end to end SLA's
  • Improved service to the customer organization
  • Lower costs thorugh optimisation and best of breed services
  • Flexiblity and scalability
  • Improved quality at lower cost
  • Working effectively in a SIAM organization
  • Articulating the benefits of SIAM
  • Understand process theory and have an awareness of common processes in a SIAM environment
  • Understanding of SIAM tooling and data considerations
  • Strong governance considerations for SIAM