SIAM Benefits
Service integration and management (SIAM) is a management methodology that is growing in popularity in today's complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:
- Improved customer satisfaction through a more professional approach to service delivery
- Improved IT services through the use of proven best practice processes
- Access to better resources and skills
- Manage multiple supplier effectively
- Achieving end to end SLA's
- Improved service to the customer organization
- Lower costs thorugh optimisation and best of breed services
- Flexiblity and scalability
- Improved quality at lower cost
- Working effectively in a SIAM organization
- Articulating the benefits of SIAM
- Understand process theory and have an awareness of common processes in a SIAM environment
- Understanding of SIAM tooling and data considerations
- Strong governance considerations for SIAM