Sample Questions(MCQs) on Program stakeholder Engagement

1. What is the primary objective of program stakeholder management?

A) To minimize the number of stakeholders
B) To ensure stakeholder needs and expectations are met
C) To eliminate negative stakeholders
D) To limit stakeholder involvement

✅ Answer: B) To ensure stakeholder needs and expectations are met
Explanation: The primary goal of stakeholder management is to understand, engage, and align stakeholder expectations with the program objectives to ensure successful outcomes.

2. Which of the following is the best way to categorize stakeholders?

A) By their interest and power
B) By their age and gender
C) By their job title
D) By their project experience

✅ Answer: A) By their interest and power
Explanation: Stakeholders are categorized using the Power/Interest Matrix, which helps determine engagement strategies based on their level of influence and interest in the program.

3. Which of the following is NOT a key stakeholder in a program?

A) Program sponsor
B) Competitors
C) Customers
D) Regulatory bodies

✅ Answer: B) Competitors
Explanation: Competitors are external entities but are not considered key  stakeholders in the program because they may or may not be  impacted by program outcome

4. The stakeholder register is created during which phase of program management?

A) Program Definition Phase
B) Program Delivery Phase
C) Program Closure Phase
D) Benefits Realization Phase

✅ Answer: A) Program Definition Phase
Explanation: Stakeholders are identified at the start of the program, and their information is recorded in the stakeholder register for effective management throughout the program.

5. What is the most effective way to manage a high-power, high-interest stakeholder?

A) Keep them informed
B) Engage closely and manage actively
C) Monitor them with minimal effort
D) Ignore their concerns

✅ Answer: B) Engage closely and manage actively
Explanation: Stakeholders with high power and high interest can significantly impact the program. Active engagement ensures their needs and expectations are managed effectively.

6. What is a RACI matrix used for?

A) Identifying program risks
B) Defining stakeholder roles and responsibilities
C) Managing program costs
D) Tracking program milestones

✅ Answer: B) Defining stakeholder roles and responsibilities
Explanation: The RACI Matrix (Responsible, Accountable, Consulted, Informed) clarifies the roles and responsibilities of stakeholders in decision-making and execution.

7. Which tool is best suited for monitoring stakeholder engagement?

A) Stakeholder Register
B) Stakeholder Engagement Assessment Matrix
C) Work Breakdown Structure (WBS)
D) Issue Log

✅ Answer: B) Stakeholder Engagement Assessment Matrix
Explanation: This matrix assesses stakeholders' current and desired engagement levels, helping to track engagement effectiveness over time.

8. What is the most appropriate strategy for managing a stakeholder with high power but low interest?

A) Engage closely
B) Keep satisfied
C) Monitor with minimal effort
D) Ignore them

✅ Answer: B) Keep satisfied
Explanation: Stakeholders with high power but low interest should be kept satisfied to prevent them from becoming blockers to the program.

9. What is the best approach to handling conflicting stakeholder interests?

A) Ignoring the conflict
B) Using negotiation and alignment techniques
C) Accepting one stakeholder's demands completely
D) Removing the conflicting stakeholders

✅ Answer: B) Using negotiation and alignment techniques
Explanation: Conflicts are common in programs, and negotiation helps align stakeholder expectations while balancing competing priorities.

10. What is the key outcome of an effective stakeholder engagement plan?

A) Increased stakeholder resistance
B) Reduced communication efforts
C) Enhanced stakeholder support and participation
D) Elimination of negative stakeholders

✅ Answer: C) Enhanced stakeholder support and participation
Explanation: A well-structured engagement plan increases stakeholder involvement, ensuring their support in achieving program objectives.

11. How should program managers handle stakeholders who are resistant to change?

A) Ignore their concerns
B) Provide clear communication and involve them in decision-making
C) Remove them from the stakeholder list
D) Delay addressing their issues

✅ Answer: B) Provide clear communication and involve them in decision-making
Explanation: Transparency and involvement in decision-making help mitigate resistance by making stakeholders feel valued.

12. Which document helps track stakeholder expectations and communication needs?

A) Stakeholder Engagement Plan
B) Risk Register
C) Work Breakdown Structure
D) Cost Management Plan

✅ Answer: A) Stakeholder Engagement Plan
Explanation: The Stakeholder Engagement Plan outlines communication strategies to manage stakeholder expectations effectively.

13. What is the best way to communicate with a stakeholder who prefers visual data?

A) Face-to-face meetings
B) Detailed reports
C) Dashboards and charts
D) Verbal updates

✅ Answer: C) Dashboards and charts
Explanation: Some stakeholders prefer data visualization, which makes dashboards and charts effective communication tools.

14. What is the primary reason for continuous stakeholder engagement?

A) To fulfill regulatory requirements
B) To ensure ongoing alignment with program objectives
C) To increase program costs
D) To delay program execution

✅ Answer: B) To ensure ongoing alignment with program objectives
Explanation: Stakeholder needs may change over time, and continuous engagement ensures their alignment with the evolving program goals.

15. What type of stakeholder communication is used when updates are sent via newsletters?

A) Pull communication
B) Push communication
C) Interactive communication
D) Formal communication

✅ Answer: B) Push communication
Explanation: Push communication involves sending information to stakeholders without expecting an immediate response, such as newsletters or emails.

16. What is the best strategy to gain executive stakeholder support for a program?

A) Highlight business benefits and ROI
B) Provide technical reports only
C) Limit their involvement
D) Focus only on risks

✅ Answer: A) Highlight business benefits and ROI
Explanation: Executives are primarily concerned with business value, so demonstrating ROI and strategic benefits is the best approach.

17. Which stakeholder engagement technique focuses on addressing stakeholder concerns before they escalate?

A) Conflict avoidance
B) Issue resolution meetings
C) Stakeholder engagement assessment
D) Stakeholder mapping

✅ Answer: B) Issue resolution meetings
Explanation: Addressing concerns early through structured meetings helps prevent potential conflicts from escalating.

18. What is the main risk of failing to manage stakeholders effectively?

A) Increased stakeholder satisfaction
B) Decreased program costs
C) Resistance, delays, and program failure
D) Higher stakeholder engagement

✅ Answer: C) Resistance, delays, and program failure
Explanation: Poor stakeholder management can lead to opposition, delays, and potential failure to achieve program objectives.

19. Which stakeholder is responsible for ensuring the program delivers business benefits?

A) Program Sponsor
B) Project Manager
C) Team Members
D) External Consultants

✅ Answer: A) Program Sponsor
Explanation: The Program Sponsor provides strategic direction and ensures the program delivers its intended business benefits.

20. What is the key purpose of stakeholder feedback loops?

A) To identify disengaged stakeholders
B) To ensure continuous improvement and alignment
C) To track budget performance
D) To eliminate negative stakeholders

✅ Answer: B) To ensure continuous improvement and alignment
Explanation: Feedback loops allow program managers to refine strategies, ensuring stakeholders remain aligned with the program goals.