The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle.
ITIL is the most recognized framework for IT service management in the world.I TIL helps service providers with best practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them.
In this exciting and dynamic course, you will get an introduction to the life cycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.
ITIL covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL Foundation exam will be offered on the last day of class.
Benefits of ITIL Foundation Training
ITIL® concepts provides a baseline for how to support business outcomes, enable business change, manage risk in line with business needs, optimize customer experiences, show value and continuously improve. Our ITIL Foundation course helps IT professionals understand ITIL terminology, processes, and innovations that can change the way they do business.
ITIL Foundation Examination Format
Multiple choice examination questions
26 marks required to pass (out of 40 available) - 65%
60 minutes' duration