ITIL 4 Strategist - Direct, Plan & Improve

The ITIL® Strategist - Direct, Plan, and Improve (DPI) course is "shared" course between two designation streams - the ITIL Managing Professional (MP) and the ITIL Strategic Leader (SL).

This 3-day course provides IT practitioners with the practical skills necessary to create a 'learning and improving' IT organisation with a strong and effective strategic direction.

The DPI course focuses on these key ITIL 4 practices:

  • Continual improvement
  • Measurement and reporting
  • Portfolio management
  • Organisational change management
  • Risk management

Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organisation's advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

EXAM & CERTIFICATION

Material allowed None This is a 'closed book' exam.

The ITIL 4: Create, Deliver and Support publication and the ITIL Practices Guidance documentation should be used for study, but are NOT permitted to be used in the exam.

Exam duration 90 minutes Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.

Number of marks 40 marks There are 40 questions, each worth 1 mark. There is no negative marking.

Provisional Pass mark 28 marks You will need to get 28 questions correct (70%) to pass the exam.

Level of thinking Bloom's levels 2 & 3 "Bloom's level" describes the type of thinking needed to answer the question. For Bloom's 2 questions, you need to show understanding of the concepts, methods and principles of DSV. For Bloom's 3 questions, you need to demonstrate application of these concepts, methods and principles of DSV, as well as information from the related practices

Question types Standard classic, Negative, & List The questions are all 'multiple choice'. For the 'standard classic' questions, you have a question and four answer options. 'Negative' questions are 'standard' question in which the stem is negatively worded. For the 'list' questions, there is a list of four statements and you have to select two correct statements from the list.


 LEARNING OUTCOMES

  • Understand the key concepts of Direct, Plan, and Improve
  • Understand the scope of what is to be directed/planned and how to use key principles and methods of planning:
    • Learn how to cascade goals and requirements
    • Learn how to define effective policies, controls, and guidelines
    • Learn how to place decision-making authority at the correct level
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
  • Discover how to use the key principles and methods of continual improvement for all types of improvements:
    • Learn how to use the ITIL continual improvement model to improve the service value system
    • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
    • Learn how to define and prioritise desired outcomes
    • Learn how to build, justify, and sell a business case
    • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS
  • Discover how to use the key principles of organisational change management to:
    • Identify and manage different stakeholder types
    • Learn how to establish effective channels for feedback and communication
    • Learn how to develop effective interfaces across the value chain
  • Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
  • Learn how to direct, plan, and improve value streams and practices:
    • Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them

WHO SHOULD ATTEND?

This course is aimed at IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

PREREQUISITES

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.