Target group

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts.

Main subjects

• The Service Organization
  
• Service Culture
  
• People and Organizational Structure
  
• The VeriSM™ Model