VeriSM™ Foundation

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VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization's goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer. 

21,500.00 INR

Target group

VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.

Main subjects

The Service Organization
Service Culture
People and Organizational Structure
The VeriSM™ Model
Progressive Practices
Innovative Technologies
Getting Started

Exam Pattern

  • Duration: 1 hour
  • Number of questions: 40 (Multiple Choice) 
  • Pass mark: 65% 
  • Open book: No 
  • Electronic equipment allowed: No 
  • Level: Foundation 
  • Available languages: English, Japanese, Spanish, Brazilian Portuguese, French, Chinese, Dutch, German